Returns

Return Policy

Damage Returns/Exchanges must be initiated within 3 days of receiving your item(s). The item(s) must be returned within 7 days.
Send an email to shoptwistedwillow@gmail.com to request a return.
Must be returned with tags attached and free of any odors or pet hair. If item is returned to us in a non-sellable condition, it will be returned to you.
Effective April 1, 2022 we are implementing a 20% restock fee for all returns.
Unless damaged, you are responsible for shipping both ways. If damaged, we will email you a return label.
We do not do refunds. We do even exchanges for the next size down or a store credit that must be used the same month.

The following items are non-returnable